This Privacy Policy explains how personal data may be collected and used when you visit the Chambres d’hôtes Les 3 Tilleuls website, in particular when you contact us or submit a booking request.
We aim to collect only the information that is useful for operating the website, handling enquiries and organising our guests’ stays.
Last updated: 31 August 2026
The data controller responsible for personal data collected through the website is:
John DURRANT, sole trader
Trading name: Chambres d’hôtes Les 3 Tilleuls
Address: 132 rue du Pas des Laquais, 17000 La Rochelle, France
Email: contact@larochelle-3-tilleuls.fr
Telephone: +33 6 37 05 95 23
When you use the website contact form, the information you provide may include:
This information is used solely to review your enquiry and reply to you.
Messages submitted through the form are sent by email to Chambres d’hôtes Les 3 Tilleuls. A copy of the submission may also be stored in the WordPress administration area through Elementor.
The website uses HBook to allow visitors to check availability and submit booking requests.
Depending on the request, the information provided may include:
This information is used to check availability, prepare an appropriate proposal and organise the exchanges required before a stay can be confirmed.
Submitting a request through the website does not in itself constitute a confirmed booking. A booking is confirmed after communication with the owners and in accordance with the arrangements communicated to the guest.
Certain technical information may be processed automatically when you visit the website or use its forms.
This may include an IP address, browser information, device information or technical data required for the operation and security of the website.
This information may be used to keep the website functioning properly, reduce malicious activity and protect forms against automated submissions.
The website’s forms are protected by Google reCAPTCHA v2.
This service helps determine whether a form submission is being made by a person rather than an automated program.
Certain technical information may therefore be transmitted to Google when the service is used.
reCAPTCHA may process information relating to the browser, device or IP address and may use cookies or similar technologies.
Where applicable law requires consent for particular trackers, their use is managed through the consent management system available on the website.
The website uses an interactive map created with uMap and OpenStreetMap mapping data to show the location of Chambres d’hôtes Les 3 Tilleuls and certain nearby access points or places of interest.
When the map is displayed or used, technical exchanges may take place with the services required for its operation.
These services are subject to their own privacy and operating policies.
The website may display Google guest reviews using the Trustindex service.
Displaying this content may require a connection to the relevant service provider. Technical information may therefore be transmitted when such content is loaded or used.
Reviews remain subject to the rules and policies of the platforms from which they originate.
The website uses Google Search Console to monitor its visibility in Google search results and identify potential technical SEO issues.
The website does not currently use Google Analytics to individually analyse visitors’ browsing activity.
If an additional audience measurement or tracking tool is installed in the future, this Privacy Policy and the website’s cookie management settings will need to be updated accordingly.
Personal data collected through the website may be used to:
Where your request directly relates to a stay or booking, processing may be necessary in order to take steps at your request before entering into a contract.
Certain processing may also be based on the legitimate interests of the establishment, particularly in order to reply to enquiries, secure the website and prevent abuse.
Where processing requires your consent, consent will be requested before the relevant processing takes place.
Personal data is primarily available to those authorised to handle enquiries and bookings for Chambres d’hôtes Les 3 Tilleuls.
Technical service providers may also have access to certain information where necessary for hosting, operating, maintaining or securing the website.
These may include:
WordPress, Elementor and HBook are also used to operate the website and process forms and booking requests.
Personal data collected through the website is not sold or rented to third parties.
Personal data is not intended to be kept indefinitely.
Information received through a simple contact request is retained for the time necessary to deal with the request and any related correspondence.
Where an enquiry leads to a booking or contractual relationship, some information may be retained for longer where this is necessary for managing the stay, providing evidence of the contractual relationship or complying with applicable legal, accounting or tax obligations.
Technical and security data may be retained for the period necessary to operate, protect and maintain the website, depending on the type of information concerned and the practices of the relevant technical providers.
Once personal data is no longer necessary for these purposes and there is no legal requirement to retain it, it is intended to be deleted or anonymised.
The website uses Complianz to manage visitor information and, where necessary, consent relating to cookies and similar technologies.
Certain cookies are required for the website to operate properly and may be used without consent where they are strictly necessary for the service requested.
Other cookies or technologies may require the visitor’s prior consent.
Detailed information about the cookies and services detected on the website is provided in the Cookie Policy generated and maintained through Complianz.
Under applicable data protection legislation, and depending on your situation and the processing concerned, you may have the right to request:
To exercise your rights or ask a question about the use of your personal data, please contact:
contact@larochelle-3-tilleuls.fr
Additional identification information will only be requested where necessary to verify the identity of the person making the request.
You also have the right to lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés – CNIL.
Les Chambres d’hôtes Les 3 Tilleuls et leurs prestataires techniques mettent en oeuvre des moyens destinés à protéger le site et les données qui y sont traitées contre les accès non autorisés, la perte, l’altération ou la divulgation.
Aucun système informatique ou service accessible sur Internet ne pouvant offrir une sécurité absolue, les mesures mises en place sont adaptées à la nature du site et des informations traitées.
The website may contain links to, or display content from, services operated by third parties.
These services may have their own privacy policies, terms of use and data collection mechanisms.
Chambres d’hôtes Les 3 Tilleuls does not determine the practices applied directly by external websites or services that visitors choose to access.
This Privacy Policy reflects the website features and services in use on the date shown at the top of this page.
It may be amended if the website changes, particularly if a new form, analytics tool, payment service, newsletter or any other service involving new processing of personal data is added.
The “Last updated” date at the top of the page identifies the version currently in force.
